“NIMASA celebrates Customer Service Week and reaffirms commitment to excellence.”
NIMASA Celebrates Customer Service Week, Reaffirms Commitment to Excellence
In observance of Customer Service Week, NIMASA highlighted the essential role of every frontline colleague in advancing safe and efficient maritime operations. The agency emphasised the importance of clear communication, proactive problem-solving, and a customer-first mindset in establishing trusted partnerships with port authorities, shippers, and maritime service users.
To strengthen service delivery, NIMASA announced a targeted program of enhancements aimed at simplifying inquiries, accelerating response times, and improving the accuracy of information shared with stakeholders. The initiative prioritises practical training in communication skills, empathy, and crisis resolution, supported by tech-enabled tools designed to streamline case handling and tracking.
Key collaborations with industry partners were unveiled to share best practices, boost transparency, and elevate service standards across the sector. The week also featured recognitions for outstanding team members who embody dedication, professionalism, and a commitment to continuous improvement.
Reflecting on the week’s themes, NIMASA reaffirmed its pledge to invest in people, processes, and technology. The message to stakeholders: together, we will elevate the customer experience, deliver reliable support, and maintain the highest levels of safety and efficiency across Nigeria’s maritime landscape.
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